User Helpdesk

The helpdesk is your first point of contact for questions and problems relating to TIK services. Our offices are located on the Vaihingen campus and on the city centre campus.

Students with questions concerning their studies should contact the
Student Counseling Center

Students with password questions about their user account should come in person with a valid student ID and a valid semester card. Telephone support or representation by third parties is not possible.

Employees with password questions regarding your user account please contact
your institute management / institution representative.

Further information on the topic: user accounts, passwords and e-mails.

Because of a new certificate in eduroam, there currently are more problems with connections to the WiFi. A new clean installation (with a previous deletion of the eduroam-profile) fixes these issues.

Support for outdated operating systems (especially Windows 7 & Windows 8) is not provided. Starting 14.10.2025 the official support phase for Windows 10 will end, and as a result, our support for it will also be discontinued.

Facilities and institutes can arrange individual consultation sessions at the TIK.

You can find further information on the service page for counselling interviews.

Opening hours -  Christmas and Whitsun break

During the Christmas and Pentecost holidays, the helpdesk is closed. Please also pay attention to our notices during opening hours.