IT for working from home

Service telephones can be diverted to a private line. The easiest way to do this is at the workplace. Select “Rufumleitung” (call forwarding) on your phone under the “Menu” tab. Select “Sof. Rufuml.” (immediate call forwarding). You will then be prompted to enter the destination phone number.

If you are already working from home or have questions/problems, please contact telephone support.

You can access your e-mail mailbox from any end device at any time via a web browser by logging on to https://mail.uni-stuttgart.de/ with your AC account. If you use a mail client such as Microsoft Outlook or Thunderbird at home, we provide the following set-up instructions (DE).

We offer different services for tele-, web, and video conferencing. The DFNconf service is currently available. Please note that this service is highly frequented because of the current situation and can therefore only be used to a limited extent. We will promptly inform you about alternative possibilities here and on the service page.

Current Information:
Cisco Webex was licensed campus-wide as a scalable meeting platform and is available to all users of the University of Stuttgart with immediate effect.

To access the platform visit: https://unistuttgart.webex.com.

In order to use the service as a conference host, a registration in the platform is currently required. Please write a short, informal request to the Webex support.

No registration or additional authorization is required for conference participants, regardless of whether they are members of the university or an external person.

For a quick introduction to Webex, under the following link you will find instructions for web conferences with Webex (DE).

Please note: The use of a VPN client is required for the following services:

• Access to internal university pages (e.g., administration manual)
• Access to network drives
• Access to the on-line material of the University Library

Under the following link, you will find instructions for setting up the VPN client.

In order to prevent an unnecessary data load, please refrain from streaming videos or the like as long as you are connected via VPN.

In order to access a network drive of your institute, you first need access to the university network via VPN client. For the file service offered by the TIK, you will find instructions on how to integrate a network drive (DE) under the following link. If you have any problems with the set-up, please contact your institute admin (if known) or the support of the file service.

If paper applications or contracts are required for processes, providing an image (e.g. jpg) or PDF is currently sufficient. You can submit the original document at a later date. If you do not have a scanner, take pictures of the documents, e.g. with a smartphone. Please make sure that the photo is not synchronized to a cloud platform. A good scanning setting is black and white at 150 dpi. Please check your scanned or photographed documents for legibility before submitting them.

Service telephones can be diverted to a private line. The easiest way to do this is at the workplace. Select “Rufumleitung” (call forwarding) on your phone under the “Menu” tab. Select “Sof. Rufuml.” (immediate call forwarding). You will then be prompted to enter the destination phone number.

If you are already working from home or have questions/problems, please contact telephone support.

The ZVD provides you with the following instructions for setting up Microsoft Outlook:

• Setting up Outlook for employees in central administration (DE)

If you have a laptop administered by the TIK (yellow sticker with pcXXXXnb), you can access the network drives (group drives and home drive) with it as follows:

• Connect to the internet (e.g., via your private WLAN/LAN)

• Establish a connection to the university via the “Cisco AnyConnect VPN Client”. This is installed by default on all laptops administered by us. Enter the login data in the following form:

  • Username: ac******@uni-stuttgart.de
  • Password: Your personal password
    
    

    In order to prevent an unnecessary data load, please refrain from streaming videos or the like as long as you are connected via VPN.

• If the network drives are missing in File Explorer, a script is available to connect the L, G, and N drives. Enter the complete path C:\EmpirumAgent\User\NetDrives in the File Explorer. The folder contains a script with the same name “NetDrives.cmd”. Please double click on the script. If, for some reason, the script does not exist or does not work, you can also call up the drives directly (see the circular mail regarding “Hinweise zum Arbeiten im Home-Office in der Zentralen Verwaltung” dated March 18, 2020)

We offer different services for tele-, web, and video conferencing. The DFNconf service is currently available. Please note that this service is highly frequented because of the current situation and can therefore only be used to a limited extent. We will promptly inform you about alternative possibilities here and on the service page.

Current Information:
Cisco Webex was licensed campus-wide as a scalable meeting platform and is available to all users of the University of Stuttgart with immediate effect.

To access the platform visit: https://unistuttgart.webex.com.

In order to use the service as a conference host, a registration in the platform is currently required. Please write a short, informal request to the Webex support.

No registration or additional authorization is required for conference participants, regardless of whether they are members of the university or an external person.

For a quick introduction to Webex, under the following link you will find instructions for web conferences with Webex (DE).

Please note:

1. When starting MS Outlook, a security note from Microsoft may appear for the application add-ins "Webex" and "OneNote". Here you must select the option "Allen Dokumenten von diesem Herausgeber vertrauen" (Trust all documents from this publisher).
   
   
2. The desktop PCs and teleworking stations (zero clients) are not equipped with microphones and cameras. In this case, you can dial into a conference with your telephone and follow the presentation via web browser. You will receive the telephone number from your host.If you are asked to enter a conference code during the call, you must first select "Send DTMF"(MFV) on the service telephone to enter the code.

To access specialized applications such as SVA and SAP, you need either a telecommuting device (zero client) or, in addition to your laptop and VPN client, a VDI client on your laptop. We must also set up a corresponding workstation on a special infrastructure (VDI, Virtual Desktop Infrastructure). For this, we need the approval of the Chancellor. In this case, contact the head of department, who can obtain approval from the Chancellor. Please refrain from contacting the ZVD directly in this regard.

For an overview of which services or applications can be accessed with which technology, see the attachment to the circular mail regarding “Hinweise zum Arbeiten im Home-Office in der Zentralen Verwaltung” dated March 18, 2020

In order to prevent an unnecessary data load, please refrain from streaming videos or the like as long as you are connected via VPN. If you cannot get a stable connection at vpn.tik.uni-stuttgart.de, you can also register at vpn2.tik.uni-stuttgart.de

• If you have not yet received an official device from the TIK and require one for working from home, this also requires the approval of the central administration management. There are currently not enough devices available. The allocation must therefore be prioritized.

   

• If you receive a laptop from us or take it from your department, it is important that you have logged on to the device with your AC account once in the university network on site before you take the laptop home. Otherwise, the registration with the AC account will not work.

   

• If you have laptops in your departments that are currently not needed, please contact us so that we can provide them where they are currently urgently needed.

If you have any problems, please contact ZVD support, preferably by e-mail or hotline 88099.

If paper applications or contracts are required for processes, providing an image (e.g. jpg) or PDF is currently sufficient. You can submit the original document at a later date. If you do not have a scanner, take pictures of the documents, e.g. with a smartphone. Please make sure that the photo is not synchronized to a cloud platform. A good scanning setting is black and white at 150 dpi. Please check your scanned or photographed documents for legibility before submitting them.